Frequent Questions

Where to find us?

We look forward to meeting you at our JT Home Design store at 79 Karamanli Avenue in Acharnes, PC 13672 and at the same time to see up close almost all the product codes of our website.

In the specially designed space of our exhibition in a building with a total area of 1000sq.m. you can see:

– Our furniture collections for all categories that interest you.
– The quality of the materials
– The modern design
– The color choices
– The choices in fabrics and synthetic leather
– The choices in wood species
– The ability to configure the furniture to your own dimensions
– Immediate and friendly service
– Our commitment for continuous support both during the order and during the delivery of the furniture, but also after, we are by your side for whatever is needed.

How you can place your order

You can order JT Home Design products in the following ways:

– Through our online store of us jthomedesign.gr selecting the desired product, its characteristics (e.g. color, dimensions) and filling in the required fields. Then you complete the payment and after the confirmation of your order the products will be delivered to you in the indicative time indicated on the site.
– Through Telephone Communication calling us at Tel. 2102476585 Monday to Friday 10 a.m. to 9 p.m. and Saturday 10 a.m. to 3:30 p.m.
– Through Facebook στην επίσημη σελίδα της εταιρίας μας Joanna Terizi-Home Design με ένα μήνυμα στο Inbox.
– Through e-mail at info@jthomedesign.gr

Payment Methods

To facilitate the process of acquiring your new furniture, the following payment methods are available:

  • Cash (50% deposit and 50% on delivery)
  • Bank account deposit
  • By credit card (in our store and electronically)

In all payment methods a deposit of 50% is paid according to the cost of the order

In case of using a credit card, there is an 18 Installment Program available

To delivery furniture outside Athens, you need a 50% deposit to complete the order and the remaining 50% payment before the goods sent.

For more information or clarifications regarding the payment methods do not hesitate to contact us at Tel.2102476585

Shipping-Shipping methods

 

  • Deliveries within Attica are made by truck and specialized staff of the company. Transportation and installation are at the customer's expense. 
  • Respectively for shipments in the rest of Greece, the shipping method is with a transport company with the possibility for the customer to choose a transport company of his choice.
  • In all our products, the shipping costs are borne by the customer and are calculated with the shipping of his choice after consultation.
  • Exceptions are only specific promotions of our company JT Home Design for a specific period of time where free shipping is valid and is clearly indicated.
Written Guarantee

Our company JOANNA TERIZI HOME DESIGN is active in the field of furniture manufacturing and marketing, utilizing a total experience of over 30 years. The know-how and the passion we have for our handmade furniture have made us one of the most reliable companies in the field of furniture. Our furniture is distinguished for the high quality of their construction, which is why our company JOANNA TERIZI HOME DESIGN can and does provide you with a written quality guarantee to the product owner.

In more detail we provide:
-10 years written warranty to the product owner regarding Damage-Breakage in living room frames
-5-year written warranty on the upholstery materials of the living rooms
-10-year warranty on furniture other than the chair

The guarantee of our products is valid for normal use of the furniture and for the period
mentioned above the date indicated on the invoice or on the receipt of purchase of the product. The company JOANNA TERIZI HOME DESIGN undertakes to repair, repair the product at its discretion, if during the inspection it is found that the problem is covered by the warranty and did not come from misuse of the customer. Under no circumstances will your purchase amount be refunded.
The warranty covers breakage in the frames of the furniture (headboards, crossbeams, mattress base, backs, shelves, doors, metopes, frames, living rooms, hinges, connection - assembly accessories). In the case of a mattress or other resale product, the warranty conditions of the cooperating producer company apply.
To determine the need to repair a product that is not covered by these warranty terms,
the cost of transportation and employment of the company's staff, is borne by the customer.
In case of repair of the products, which is not covered by these terms, any
required costs of transporting the products to and from the place of delivery, shall be borne
exclusively by the customer.

Each request for repair is examined on a case by case basis (depending on the use, if there was a hardware failure, etc.)

Construction Materials

At JTHomeDesign we pay special attention to the quality and durability of construction materials for furniture with durability.

The Frames of all our living rooms are made of solid wood and their pillows are made of mixed silicone material together with Special Elastic with reset.

In us you will find top quality materials that are constantly checked by our specialized partners to provide you with the best possible result.

The warranty for the frames is 10 years, and for the back and seat cushions 5.

Fabrics-Shades

We provide for you a wide variety of fabrics and shades available to choose the desired look.

Choose from many shades of your favorite and match it in your living room in the best possible way.

In addition, all the fabrics of our sofas are waterproof.
This property helps in their cleaning since any liquid that falls on your sofa does not absorb it but keeps it on the surface in the form of drops.

If you need help in choosing our experience and knowledge in decoration will help you make the best possible choice.

Living Room Dimensions and general information

All our living rooms are offered with the possibility of changing the dimensions.

Only in our company you can choose exactly the dimensions you want to create exactly as you want your living room so that it fits perfectly in your living room and ties in with the rest of the furniture without creating a space problem.

Ask us about the design of furniture especially for your space, so that together we can create the furniture that will fit exactly to him, giving a solution to every need of furniture.  

After Sales Service

At JTHomeDesign we are by your side both before, during the order and after the purchase. Whatever happens to the furniture, the specialized staff of our company undertakes the repair and in fact without restrictions, forever.

Special Structures

We provide you with the ability to customize the product you want to your needs by choosing dimensions and shades as well as the ability to build from the beginning exactly the furniture that you will find in a photo or in a description that you will give us.

Supervision

The supervision concerns the construction process and includes the guidance of the workshops for the completion of the project.

The work is carried out according to the time, cost and materials defined by the study and design.

From beginning to the end, with consistency and responsibility, so that we always adhere to the construction budget and the predetermined delivery times

Assemply

We have created for you a video-guide for the mechanisms and the wiring so that you can simply and easily connect the furniture together

[YouTube Video Mechanisms and Assemply]